Terms and Conditions
Thank you for considering booking a consultation with me. I look forward to speaking with you.
Here are a few things that will be useful to you in relation to working together.
Terms and Conditions of Working Together:
By booking a consultation with Lesley Jeffreys you agree to the terms listed below.
Booking:
When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you expect.
Cancellations:
Please give 24 hours notice of cancellation of your consultation. I often have a waiting list for last minute consults so please give me as much notice as possible so I can rebook the slot.
Cancellations with less than 24 hours notice will be charged.
The Consultation:
The Consultation will take place at the time indicated. If you arrive late to the meeting, we will still have to finish at the correct time so that I am ready for my next client. You will be charged the full consultation rate.
For video consultations, I will send you a link to join the video meeting. If for any reason it does not work we will find another way to communicate. Please check your emails before your consultation is about to begin.
I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy.
Contact Between Consultations:
This will be discussed at your consultation. I might ask for email updates in-between consultations if needed.
Pharmacy/Prescriptions:
UK – I will post out remedies to you.
USA and outside UK - I will send you a prescription for your remedies after our consultation. I will also send you a contact of where to purchase them. You can purchase the remedies from other sources if you have them.
First Aid Prescribing:
We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.
Homeopathy alongside mainstream Healthcare:
Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.
Emergency Service:
I cannot provide an emergency service. If you need emergency care please contact the emergency services.
Confidentiality:
I will not share your details with anyone. I am registered and abide by data protection laws in the UK.
Health Notes:
I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.
The Consultation:
Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals.
Code of Conduct:
I abide by the Homeopathic Code of Ethics.
Technology:
The use of internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonably possible to ensure the privacy of your information, but it cannot be guaranteed across these technologies.
Payment:
I will send an invoice through to you after the consultation. Please settle your invoice within 24 hours of your consultation. My system sends automated reminders for 3 consecutive days.
Technology:
I use Whereby or Messenger for video calls. I use email and WhatsApp for contact between consultations.
Insurance Coverage and Jurisdiction:
Worldwide Client Coverage
My insurance policy provides coverage for work with clients worldwide. However, any claims arising from services provided under this policy are subject to a UK jurisdiction clause. This means that any legal action brought against the policyholder must be pursued in a UK court for the policy to respond.
Governing Law and Jurisdiction
All client contracts are governed by the laws of England and Wales, and the exclusive jurisdiction of the Courts of the United Kingdom.